Terms and Conditions
Last Updated: November 7, 2026
Welcome to www.expertsolutions.llc (the "Website"), operated by Expert Solutions LLC ("Company", "we", "us", or "our"). By accessing or using our Website, purchasing our digital products (such as website templates, themes, or digital assets), or engaging our professional services (including web design, development, and SEO optimization), you agree to be bound by these Terms and Conditions ("Terms").
1. Services & Deliverables
Scope of Work: Professional services (custom web design, development, SEO retainers) are governed by specific project proposals, statements of work (SOW), or service agreements mutually agreed upon in writing.
Client Responsibilities: You agree to provide timely feedback, assets (text, branding, images), and required platform/server credentials necessary for project completion. Delays caused by lack of client input may adjust delivery milestones.
SEO Outcomes: We apply industry-standard optimization techniques; however, search engine ranking algorithms are third-party systems outside our direct control. We do not guarantee specific rank positions, traffic quotas, or immediate revenue metrics.
2. Digital Products & Licensing
Limited License: When purchasing digital templates, code snippets, or digital assets directly from the Website, you are granted a non-exclusive, non-transferable, revocable license to use the item for your personal or internal business use.
Restrictions: You may not resell, sub-license, redistribute, share, or offer our templates/digital assets as part of a free bundle or marketplace download without explicit written authorization from Expert Solutions LLC.
3. Payments & Billing
Service Fees: Custom client projects require milestone payments or retainer fees as specified in your invoice or contract. Work begins only upon receipt of cleared funds for applicable deposits.
Digital Products: All digital goods must be paid for in full prior to file download or repository access.
Taxes: Clients are responsible for any applicable local, state, or international sales, VAT, or service taxes assessed on purchases.
4. Intellectual Property
Company Materials: All content, source code, designs, graphics, and trademarks published directly on www.expertsolutions.llc remain the intellectual property of Expert Solutions LLC.
Client Deliverables: Ownership of custom client websites transfers to the client upon full receipt of final payment, excluding pre-existing frameworks, third-party libraries, and proprietary developer toolkits retained by the Company.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Expert Solutions LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website, our templates, or services. Our aggregate liability shall not exceed the total amount paid by you to Expert Solutions LLC in the three (3) months preceding the event giving rise to liability.
6. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws applicable to Expert Solutions LLC’s jurisdiction of incorporation. Any dispute arising out of or relating to these Terms shall be resolved through good-faith mutual negotiation prior to formal legal action.
Privacy Policy
Last Updated: November 9, 2026
Expert Solutions LLC ("Company", "we", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your details when you visit www.expertsolutions.llc or engage our services.
1. Information We Collect
Information You Provide Directly: Contact information, billing details, project materials, content, and login credentials provided securely to execute design and SEO work.
Information Collected Automatically: IP address, browser type, operating system, referring URLs, pages visited, cookies, and tracking technologies used to assess website performance, analyze traffic, and improve user navigation.
2. How We Use Your Information
To fulfill contracted services, deliver digital template downloads, invoices, and payment receipts, communicate project updates, respond to inquiries, provide customer support, maintain website security, prevent fraud, and comply with legal obligations.
3. Payment Processing
We do not store complete payment card numbers or banking passwords on our servers. Online payments are handled through PCI-DSS compliant third-party payment gateways such as Stripe, PayPal, or regional merchant processors. Your transaction data is encrypted and subject to the respective processor's privacy terms.
4. Third-Party Disclosures
We do not sell, rent, or trade your personal data. We may share data strictly with trusted service providers who assist us in operating our business, subject to confidentiality agreements.
5. Data Security & Retention
We implement appropriate technical and administrative safeguards to protect your information. We retain personal information only as long as necessary to provide services, resolve disputes, and meet legal and accounting requirements.
6. Your Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To submit a request, contact us at contact@expertsolutions.llc.
Refund and Cancellation Policy
Last Updated: November 9, 2026
At Expert Solutions LLC, we strive to deliver transparent, high-quality digital assets and client services. Please review our refund guidelines carefully before completing your purchase or booking.
1. Digital Products (Templates, Themes & Assets)
Final Sale: Because digital templates and downloadable files are immediately accessible and delivered electronically, all sales of digital products are final and non-refundable.
Exceptions: If a downloaded file is corrupted or technically defective and our technical support team cannot resolve the defect or provide a working replacement within five business days of your report, a full refund will be granted.
2. Custom Web Design & Development Services
Deposits: Initial project deposits or kickoff milestone payments cover preliminary discovery, UX wireframing, architecture planning, and scheduled team availability; therefore, initial deposits are non-refundable once work has commenced.
Milestone Payments: If a project is cancelled by the client midway through development, billing will be reconciled based on work completed up to the date of written notice. Completed milestones delivered to the client are non-refundable. Unbilled or unearned advance retainers will be returned within 14 business days.
3. Ongoing SEO & Monthly Retainers
Notice Requirement: Ongoing SEO management and monthly maintenance plans are billed on a recurring cycle. You may cancel your subscription at any time by providing written notice at least 14 days prior to your next scheduled billing date.
No Mid-Cycle Refunds: Cancellation terminates renewal for subsequent billing cycles. We do not provide prorated refunds for days remaining in the active billing period once work has already been scheduled or performed.
4. How to Request Support or Cancellations
To submit a cancellation notice or report an issue with a digital asset purchase, email billing@expertsolutions.llc (or hello@expertsolutions.llc). Include your Order Number / Invoice ID, business name, and a clear description of your request.